Coronavirus – Information for Faculty and Staff

This page is a resource for Faculty and Staff while teaching and working online in response to the Coronavirus crisis. You’ll find information and links to technology resources, policies and more. It will be updated regularly, so please check back.

Page Directory

Important Forms

Traveling Out-of-State

Everyone (students, faculty and staff) traveling out of Connecticut, including internationally, must fill out this Coronavirus Travel Information Form. This is being required by CSCU so that we have the background knowledge we need to keep our campus safe and healthy for all.

Coronavirus Reporting Form

First, read and follow the information on our main Coronavirus page.

Then, if you are diagnosed with COVID-19, you must notify the College as soon as possible by filling out this Coronavirus Quarantine Reporting form.

Three Rivers Building Access

If you need access to the Three Rivers building, you need prior approval before entering the building. We need to inform Security of your arrival and also to provide Facilities with this information so that cleaning/disinfecting procedures are activated after your departure. Please fill out and submit the online TRCC Building Access Request Form. Once the President’s Office approves your request, you will receive an electronic notification with written approval and instructions.

Building Access Procedures

  • Upon arrival, please use the main entrance. All other entrances are locked. Dean Goetchius and/or Arnie DeLaRosa will work with you to use another entrance in unique situations when needed.
  • You will need to sign in and sign out with security at the front desk.
  • Please proceed directly to the restroom on 1st floor C-wing (near the elevator) to wash your hands before proceeding to your location.
  • Proceed directly only to the area you have been granted access to. Please do not access other areas of the building that are restricted and that you have not been granted access to.
  • Restroom use is restricted to 1st floor C near elevator and 2nd Floor A near the Gallery.

Thank you for your adherence to these procedures. 

Technology Resources for Faculty & Staff

To help with the transition to working and teaching online, a detailed technology resource page has been created for all faculty and staff,  Technology Resources for Faculty and Staff.

Important Information from IT

Questions for IT and Requests for Equipment and Technology

A ticket must be opened with the TR-ServiceDesk@trcc.commnet.edu for any IT related questions you might have during this crisis. Do not email members of IT directly. It only slows their ability to work during this crisis and will result in delayed responses to your issues. 

Requests for equipment and technology should be sent up through your supervisor/program coordinator and then the appropriate dean.

Phones

Call Forwarding

If you were unable to setup call forwarding from your office extension to a personal number before you left campus and would like to do so, please open a ticket with TR-ServiceDesk@trcc.commnet.eduInclude your office extension and the full 10 digit phone number you would like your office phone to be forwarded to. Unfortunately, there is no ability to set limited hours for call forwarding or to turn the feature on/off daily for you due to the extremely high volume of work IT is currently seeing.

Phone Calling

The System Office is currently working to enable a Cisco technology called Jabber with our current phone system. They do not yet have an estimated time of availability, so you will be notified when requests can be submitted. Once Jabber is in place, you will be able to call from a personal phone through your office phones to a destination number. This will maintain privacy when contacting students from personal phones. In the meantime, dialing #67 followed by the number will show “blocked” or “private phone” on the recipient’s phone. Again, please do not submit requests for Jabber access at this time. We will let you know when requests can be submitted..

Microsoft Office

Your TRCC NetID account entitles you to download the Microsoft Office O365 products on your personal devices. Find more information and detailed instructions here: http://supportcenter.ct.edu/service/Office365_ProPlus.asp.

Accessing Shared Departmental Mailboxes in Outlook

For those of you who are having issues accessing shared departmental mailboxes, you have several options.

  1. You can sign into Outlook on the Web and use either the “Open the shared mailbox in a separate browser window” or “Add the shared mailbox so it displays under your primary mailbox” options described at the following link: https://support.office.com/en-us/article/add-a-shared-mailbox-to-outlook-on-the-web-98b5a90d-4e38-415d-a030-f09a4cd28207
  2. Alternatively, you can log into the Microsoft Office portal and install Office 365 Pro Plus using your NetID account. Follow these instructions: http://supportcenter.ct.edu/service/Office365/Office365_ProPlus.pdf  Once the Outlook client is installed as part of the Office 365 suite, launch Outlook and sign in using your NetID@trcc.commnet.eduOnce the Outlook client finishes syncing you should see any shared mailboxes that you have access to in your folder list just like you would on campus. The full Outlook client can be used by any user at home who wants to use it, not just those with shared mailboxes.

Microsoft Teams

The TRCC IT department is working very hard to create departmental Teams and migrate any non-DCL3 departmental network shares into those Teams as fast as possible. In the meantime, IT suggests you start familiarizing yourself with Teams using the links below.

Downloading the Teams App

You can download the Teams app here: https://products.office.com/en-us/microsoft-teams/download-app

Resources for Using Teams

CSCU Training – The CSCU System Office has written some really excellent How-Tos and FAQs: http://supportcenter.ct.edu/service/Office365_Teams.asp Their documentation page is good and fairly succinct. Reading this is strongly recommended even if you watch the video training (below). It covers almost every question you probably have.

Microsoft Video Training – The CSCU training also links to Microsoft’s video training page for Teams. Each video is fairly short and teaches you how to use one part of Teams at a time: https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7

Scheduling a team meeting

You can schedule a meeting using the Microsoft Teams app. Learn how here. If you have any issues, please open a ticket via TR-ServiceDesk@trcc.commnet.edu.

MyCommnet

If you experience issues with myCommNet, please open a BOR-ServiceDesk@ct.edu ticket and CC TR-ServiceDesk@trcc.commnet.edu.

Adobe Creative Suite Access

As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty (both full-time and part-time), so that they can continue their work remotely. Please follow these instructions to access and download Creative Cloud Desktop Apps on your personal device.

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

If you have any issues with this process, please open a ticket with the TR-ServiceDesk@trcc.commnet.edu.

For students to continue developing skills, Adobe offers free “Daily Creative Challenges.” These are guided projects where participants receive creative prompts and connect with pros, mentors, and other students for feedback and support. Click on the app name to learn more: PhotoshopXD, and Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live daily at www.behance.net/adobelive.

For faculty seeking to engage students during campus closures, Adobe has curated resources to help them discover inspiring projects, best practices, and new ideas so they can continue to drive valuable learning in virtual environments. For more information on Adobe’s distance learning resources, please click here

Payroll and Human Resources

On Monday, March 23, Sue Senay emailed an electronic timesheet for payroll #21, pay period 3/13/20 thru 3/26/20. It was sent to all employees (except work study students) and included instructions for both employees and supervisors on filling out the form and submitting the timesheet. The instructions are simple and submission and approval is handled entirely by email. If you have questions, you can contact Sue Senay at ssenay@trcc.commnet.edu.

Timesheet information for work force students and their supervisors will be emailed soon by Tony Mitta and will be posted here.

Information Provided to Students

Please visit the Coronavirus – Information and Support for Students to learn what information has been provided and what expectations have been set for our students.