Coronavirus – Student Information and Support
As we transition to being a “virtual campus” amid Coronavirus precautions, Three Rivers will be attempting to maintain much of the same services that we offer our students regularly online. We have created this page to provide information that will hopefully make this transition easier for everybody.
- Important Forms
- Quick Department Email List
- What You Need to Know about Taking Classes
- Student Resources
- Registration and Enrollment/Admissions
- Financial Aid and Scholarships
- Other Resources
Everyone (students, faculty and staff) traveling out of Connecticut, including internationally, must fill out this Coronavirus Travel Information Form. This is being required by CSCU so that we have the background knowledge we need to keep our campus safe and healthy for all.
If I think I have Coronavirus – COVID-19, what should I do?
First, read and follow the information on our main Coronavirus page.
Then, if you are diagnosed with COVID-19, you must notify the College as soon as possible by filling out this Coronavirus Quarantine Reporting form.
Quick Department Email List
Staff have returned to campus in a limited capacity, and are continuing to meet remotely. You can speak with someone in-person but must make an appointment. The best way to reach Three Rivers staff and to make an appointment is by email.
- Academic Advising: TR-Advising@threerivers.edu
- Tutoring and Academic Success Center: TR-Tasc@threerivers.edu
- Admissions: Admissions@threerivers.edu
- Advising and Counseling: TR-Advising@threerivers.edu
- Cashier: TRfirstname.lastname@example.org
- Disability Services: see below
- Financial Aid: FinancialAid@threerivers.edu
- Financial Aid Help: FinancialAidHelp@threerivers.edu
- Library Services: TRCCLibrary@threerivers.edu
- Manufacturing: WCEInfo@threerivers.edu
- Registrar’s Office/Records: Registrar@threerivers.edu
- Student Programs: StudentPrograms@threerivers.edu
- Workforce and Community Education: WCEInfo@threerivers.edu
- Additional email contacts can be found in our online Directory.
Access to Campus and Primarily Online Classes
Until March, we were an on-ground college with online options. This fall, we will instead pivot to an online college with on-ground options for students. The Fall 2020 class schedule now offers a wider variety of types of instructional methods to reduce the total number of students on campus. There are new options like synchronous online courses (LRON) that students attend at a scheduled time with their classmates and professor in a Zoom-like setting as well as more hybrid sections. You can learn more about the types of classes www.threerivers.edu/instructional-methods.
There will also be some classes offered in person. Students taking classes in-person and on-campus will need to wear a mask and check in at Main Entrance, near the Security Office in the back of the building, to enter and exit the building. You can read the full protocol here.
The campus is closed to the public. You should not be coming to campus unless you have a class or an appointment.
Free internet offers for those who don’t have access at home.
Comcast, Cox, and Charter are all currently offering some form of free internet service for students.
- Internet Essentials (Comcast)
- Cox Coronavirus (COVID-19) response (Cox)
- Charter (Charter Communications)
Free WiFi Hotspots
WiFi hotspots across the country will be free for anyone who needs them, including non-Xfinity internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
Do you need a laptop/Chromebook?
The Three Rivers College Foundation Board, in partnership with Three Rivers Community College, convened to enact emergency measures and approved $57,000 to purchase laptops to assist TRCC students and faculty during the COVID-19 crisis. Thanks to their generosity, laptops and Chromebooks are being purchased for loan to our many students who rely entirely on the onsite TRCC computer labs and do not have access to similar technology at home.
If you need a laptop/Chromebook, you may apply for one using this online form: https://www.trcc.commnet.edu/computer-loan/
Read more about the TRCF Emergency Funding that made this possible here.
If you need help with technology while continuing your studies online,
The following resources are available.
The CSCU Connecticut Community Colleges Online Help Desk
This should be your first stop if you need a NetID password reset or if you are having issues with myCommNet and Blackboard. They offer phone and chat support 24/7/365. For chat support, visit https://cscu.edusupportcenter.com/. To talk with someone, call 860-723-0221.
If the CSCU Help Desk is unable to assist you, the TRCC IT Service Desk is here to help
- Email – Please open a ticket with our IT Service Desk by emailing TR-ServiceDesk@trcc.commnet.edu from your CSCU email account. Emails from personal email accounts often get marked as Junk and do not get through. Including as much detail as possible will help us to resolve your issue as quickly as possible.
- Phone – If you cannot access your student email due to account access issues (unknown NetID, expired or unknown password), please contact us via phone at 860-215-9049. We will be monitoring voicemail continuously during this time and someone will get back to you as soon as possible. Please leave your full name, a contact number, and a brief description of your issue.
- Web Chat with IT support – If you have basic IT questions, you can chat with an IT support staff member by visiting https://www.trcc.commnet.edu/IT/ during normal operational hours.
Three Rivers Community College Bookstore by Follett – Free Support
Our bookstore is offering free eBook, courseware and shipping programs as we pivot to an online learning environment.
- Free Online Shipping Offer: Visit the bookstore website for Free Shipping on all items with no minimum purchase. This includes various formats of course materials, supplies, apparel, technology and more. Since many online orders are fulfilled directly from your campus store, Follett will execute online orders as long as the store is accessible by staff.
- Access to eBooks at no additional charge: Visit the bookstore website to gain access to eBooks at no additional charge with your .edu email address. Each student can access up to 7 eBooks for the designated period free of charge.
- Free Access to Lumen Learning OER Courseware: Lumen Learning, our OER partner, is offering FREE access to courseware to help supplement content, and offer additional resources to faculty, click here for the Lumen offer.
- Free Shipping on Rental Returns & Deadline Extensions: The campus store is offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail. Click the COVID-19 message on the home page of the bookstore website, for the details.
Other Book Offers
Workforce and Community Education, and Manufacturing Pipeline
Non-credit and manufacturing pipeline courses are now being held. For a full list of WCE courses visit https://www.threerivers.edu/academics/workforce-community-education/workforce-education/fall-2020-workforce/.
Questions? Email WCEinfo@threerivers.edu
The Tutoring and Academic Success Center (TASC) will be available for remote tutoring during the remainder of the spring semester. We will be using a variety of different platforms depending on the subject area and the needs of individual students.
Current students who are already working with a tutor
Contact your tutor directly in order to schedule appointments in the coming weeks. If you need contact information for who you are working with regularly, see the instructions below for new students.
Students who have not used TASC services previously
Our primary point of contact will be e-mail for scheduling appointments and reviewing papers. There are two different e-mail addresses to use depending on the subject area:
- TRWritingCenter@trcc.commnet.edu – Use this email if you are looking to set up and appointment with a writing tutor or if you would like to have a paper reviewed
- TR-TASC@trcc.commnet.edu – Use this email if you are looking to set up an appointment in math, science, or other subject areas.
The Donald R. Welter Library provides access to a vast number of online resources for academic research as well as the opportunity to connect with library staff online for assistance. Search for ebooks, articles and streaming films or place a request for physical materials in Search4It or search the databases directly. Browse online for our new books and streaming films.
Staff is available through live chat, text, email and voicemail to provide research assistance and answer questions. Connect with a reference librarian via:
- Live Chat: http://www.trcc.commnet.edu/library
- Text: (860) 590-3191
- Email: TRCCLibrary@trcc.commnet.edu
- Phone/Voicemail: (860) 215-9051
Staff is available for real time assistance: Monday – Thursday: 9 am – 8 pm; Friday: 9 am – 3 pm
Circulating Books, Audiobooks and DVDs
Books and other physical materials may be requested online and retrieved during open hours or by appointment. Requests may be made through the online library catalog or by text, chat, email or phone. All materials should be returned in the book drop at the entrance of the college.
The first floor of the library will be available by appointment only beginning August 26 with reduced seating for individual studying or computer use:
Monday – Tuesday 12 pm – 4 pm
Wednesday – Thursday 2 pm – 6 pm
Need to meet with an academic advisor?
Current students should reach out to their assigned academic advisor for guidance when needed. You can locate your assigned advisor by logging into MyCommNet and accessing this information through the Banner Student & Faculty Self-Service link. You will then select Student Records followed by Check Advisor. In addition, your assigned advisor is listed on your “DegreeWorks” summary, which is also accessible from within MyCommNet. Once you have located the name of your assigned advisor, you may search for his/her email address using the Employee Directory.
New students should email TR-Advising@threerivers.edu to request an advising appointment. One of our staff advisors will follow-up to schedule a phone, in-person, or WebEx virtual advising meeting. Advisors will provide you with the login information you will need for a WebEx meeting. If you have access to your high school transcripts, that information will be useful for the advising appointment.
Despite our closed campus, Student Programs is planning some fun online events that will help you keep in touch. They’ll be posted on their social media pages – Facebook, Instagram, Twitter (@trccspo), and Snapchat (threeriversspo).
There is no need to stop you career preparation and search just because classes are now online. In fact our Career Services office provides a complete suite of online tools.
- Start at our Career Services web page. You’ll find information on what we offer including employment preparation, job search, and even employer resources.
- Free Job Search – There is also a free job search offered through our TRCC Career Services page on College Central.
- TRCC’s Virtual Career Office – All students have access to TRCC’s Virtual Career Office. This can be accessed anytime through your student Blackboard account under “My Courses”.
Questions regarding career assistance can be sent to Elizabeth Willcox, email@example.com.
If students with documented disabilities have any questions or concerns related to your academic adjustments, connect with Matt Liscum (learning disabilities) firstname.lastname@example.org or Elizabeth Willcox (physical disabilities) email@example.com
Sexual Misconduct and Intimate Partner Violence Resources
Three Rivers has extensive resources in its Sexual Conduct Resources and Education. Each page has emergency contact info in the gray box. You can find information on Who is here for you?, What is Sexual Misconduct, and more in the right-hand navigation bar un Sexual Conduct Resources and Education.
Current Student Registration for Fall Term
Registration Still Open — Classes begin August 26
You can still register for the Fall semester! Learn more at www.threerivers.edu/fall2020. Current students can register from the comfort of your own home at my.commnet.edu in the Banner Self Service section.
Prior to Registering
Students should reach out to their Academic Advisor for consultation via email before scheduling, if needed. (You can locate your assigned advisor by logging into MyCommNet and accessing this information through the Banner Student & Faculty Self-Service link. You will then select Student Records followed by Check Advisor. In addition, your assigned advisor is listed on your “DegreeWorks” summary, which is also accessible from within MyCommNet. Once you have located the name of your assigned advisor, you may search for his/her email address using the Employee Directory.)
Students that cannot connect with their assigned Academic Advisor can email to TR-Advising@threerivers.edu and a full time Advisor will contact them (online or phone).
Advising and Registration Steps
- Access your Plan of Study to determine which courses you need for your major: https://catalog.threerivers.edu/content.php?catoid=7&navoid=372
- Review your degree progress by accessing DegreeWorks: https://www.trcc.commnet.edu/student-services/degreeworks/
- Select your courses for the summer and/or fall semester using the Course Schedule: https://ssb-prod.ec.commnet.edu/pls/x/bzskfcls.P_CrseSearch
- Now you are ready to register for your courses!
- Login to MyCommNet
- Access the Banner Student & Faculty Self-Service link
- Click “Registration/Schedule”
- Select “Class Registration”
- Select the correct term (Summer 2020 or Fall 2020), then “Submit”
- Enter your 5-digit CRNs and click “Submit Changes,” or you can click on “Class Search” to locate courses
- Once you see “Web Registered,” you are registered for your course(s)
Do you need help with registering online?
- Students that need assistance can email in their registration requests using their TRCC email to firstname.lastname@example.org.
- Staff will be available by email from 8:30am to 5pm on April 1 and April 2 to assist students with registration.
Payment considerations for students who receive Financial Aid:
- Please make sure you have submitted a FAFSA for the 2020-2021 Academic Year: https://studentaid.gov/h/apply-for-aid/fafsa
Payment considerations for students who are “self-pay:”
- For Fall 2020 classes –
- Fees are due at the time of registration
- Fall 2020 Tuition is due by August 6, 2020
- If you do not receive financial aid, you may sign up for a payment plan. The payment plan breaks tuition payments into three equal monthly installments. Please email TRemail@example.com to discuss your payment options.
Should you need assistance along the way, please feel free to contact us!
- TR-Advising@threerivers.edu for advising and/or registration questions
- Registrar@threerivers.edu for registration and/or student record questions
- FinancialAidHelp@threerivers.edu for financial aid questions
- TRfirstname.lastname@example.org for payment questions
Please note: TRCC faculty and staff are working from home and may have to utilize their personal phone to call you. To protect their privacy, they may be dialing *67 before a phone number, which temporarily deactivates a phone number’s caller ID. If you see Blocked Number or Private Number come up on your phone, it may be the college trying to reach you.
New Student Enrollment
How to Apply
New students are those who are starting at Three Rivers for the first time (new or transferring) or re-enrolling after having been away for two years.
To enroll, please visit How to Enroll where you’ll find detailed information on how to apply, what you’ll need, links to the online application and much more. You’ll also find links to the special application process for our nursing program.
Connect with a Three Rivers Community College admissions staff member!
We can help you enroll and register. Our campus is by appointment, and we know you have questions about Three Rivers, the enrollment process, financial aid, and more. So, please reach out to us via email or phone and we can help you achieve your educational goals either online, over the phone, or in-person.
Meet one-on-one with an Admissions counselor
Make an appointment to talk in-person, virtually or get help over the phone with someone in the TRCC’s Office of Admissions. We can walk you through how to apply, talk about your next steps to enroll and answer any questions you have! We’re available for a face-to-face meetings, video meetings, or phone meetings from 9 am – 4 pm Monday through Friday. Fill out this form and we’ll be in touch to set up an appointment.
Join a group Webex and get your questions answered
You’ll be able to speak directly with someone from our Admission Department during one of our WebEx meetings. They will be ready to chat about everything from what it’s like to be a Three Rivers student, to applying to the College, applying to the nursing program, and enrolling for classes. These are 1 hour meetings offered multiple times when you can join and leave at anytime during the hour. Sign up here.
Prefer to talk via email?
If you would prefer to e-mail, use the e-mails below, and we will get back to you quickly.
New Student Registration for Fall 2020
Fall registration for new students is still open. To be eligible to register for classes, new degree-seeking students must be admitted. (See New Student Enrollment above.)
You can register online at my.commnet.edu in the Banner Self Service section. You will need your student ID number and password. You can also register in-person, BUT you need to make an appointment before coming to campus.
Students that need technical assistance can email in their registration requests to email@example.com.
Students are encouraged to contact their Advisor for consultation via email before scheduling classes so that they can ensure that selected classes are aligned with their academic program. If you do not have an advisor, please email TR-Advising@threerivers.edu and include your name, phone number and email address. An Advisor will be contact you once you have emailed in a request.
Financial Aid and Scholarships
Questions? If you have any questions or concerns regarding your financial aid eligibility for your Fall 2020 registration, please contact your financial aid office and leave a message at 860-215-9040 or email us at firstname.lastname@example.org. (and/or email@example.com). Please leave your TRCC ID# when leaving a message.
Have you filled out your FAFSA? If you have not yet filled out your 2020-2021 FAFSA application, be sure to complete it based on your 2018 tax information ASAP. Learn how to apply for your FAFSA here. You can also view the Federal Student Aid video on “How to Fill Out a FAFSA.”
Scholarships – Three Rivers College Foundation Scholarship Information
The Three Rivers College Foundation offers scholarships for Three Rivers college students as well as high school students. The application process occurs in the spring. Learn more at the Scholarship webpage.
While the TRCC Full Plate Food Pantry is closed through the end of the semester, we want to make sure you are aware of other resources to address food insecurity within the community.
- School Meals – Most towns are participating in COVID-19 Community-wide Emergency Meal Programs for children 18 years or younger, regardless of whether they are a student or resident. Visit the website and social media pages of your local school district and municipalities for further information.
- Food Banks –
- The Norwich Chamber of Commerce has posted a detailed, updated list of Local Soup Kitchens and Food Pantries and Food Banks
- Additionally, you can find food bank information at the following:
Three Rivers has compiled dozens of community resources, from mental health services to, addiction resources, housing to family resources, medical supports and more on our Community Resources page.
If you are having trouble paying your rent or mortgage, check out these programs: