Coronavirus – Information and Support for Students
As we transition to being a “virtual campus” amid Coronavirus precautions, Three Rivers will be attempting to maintain much of the same services that we offer our students regularly online. We have created this page to provide information that will hopefully make this transition easier for everybody.
- Important Forms
- Quick Department Email List
- What You Need to Know about Taking Classes
- Student Resources
- Registration and Enrollment/Admissions
- Financial Aid and Scholarships
- Other Resources
Everyone (students, faculty and staff) traveling out of Connecticut, including internationally, must fill out this Coronavirus Travel Information Form. This is being required by CSCU so that we have the background knowledge we need to keep our campus safe and healthy for all.
If I think I have Coronavirus – COVID-19, what should I do?
First, read and follow the information on our main Coronavirus page.
Then, if you are diagnosed with COVID-19, you must notify the College as soon as possible by filling out this Coronavirus Quarantine Reporting form.
Quick Department Email List
While staff is working remotely, the best way to reach them is by email.
- Academic Advising: TR-Advising@threerivers.edu
- Tutoring and Academic Success Center: TR-Tasc@threerivers.edu
- Admissions: Admissions@threerivers.edu
- Advising and Counseling: TR-Advising@threerivers.edu
- Cashier: TRfirstname.lastname@example.org
- Disability Services: see below
- Financial Aid: FinancialAid@threerivers.edu
- Financial Aid Help: FinancialAidHelp@threerivers.edu
- Library Services: TRCCLibrary@threerivers.edu
- Manufacturing: WCEInfo@threerivers.edu
- Registrar’s Office/Records: Registrar@threerivers.edu
- Student Programs: StudentPrograms@threerivers.edu
- Workforce and Community Education: WCEInfo@threerivers.edu
- Additional email contacts can be found in our online Directory.
Taking Classes Online
All courses will be held online until the end of the semester. Please log into Blackboard as soon as possible to prepare for online learning. You can get to Blackboard by logging into myCommNet and then clicking the Blackboard link.
- Class Schedule
- When possible, classes will be held on the same days and dates as your normally scheduled classes would have been.
- Your instructors may use synchronous, or real-time, tools and methods to teach but lectures should be recorded and made available to students who might not have been able to attend at the time provided. If synchronous sessions are provided, they should be held at same time as they were originally scheduled on-campus. If complications prevent the conduct of synchronous classes at the normal time, the instructor will communicate with students in advance.
- Remember that the reality of social distancing and crisis response is new to us all, so continue to communicate with your instructors and watch for emails, messages, and Blackboard announcements.
- Student Support for Online Learning
- Visit our Student Resources webpage for learning and technology support including links to Blackboard tutorials and technical help while classes are being held online.
- Contact the CSCU Online Help Desk for help via chat phone, or ticket submission. It provides 24/7 help for students.
- Distance Learning staff can provide more specialized support at TR-DistanceLearning@trcc.commnet.edu. Distance Learning staff are available Monday – Friday during business hours.
- Questions about course content – Any questions about course content (deadlines, homework/quiz/assignment questions, etc.) should go directly to your professor. Search for individual faculty and staff contacts in our faculty and staff directory. Part-time faculty can usually be reached by the method provided in their syllabus or within Blackboard. Email addresses normally follow the format of First initial Last email@example.com, e.g. GWashington@threerivers.edu, but there are exceptions. Please note that email will be the quickest and most efficient way to reach people at this time.
Free internet offers for those who don’t have access at home.
Comcast, Cox, and Charter are all currently offering some form of free internet service for students.
- Internet Essentials (Comcast)
- Cox Coronavirus (COVID-19) response (Cox)
- Charter (Charter Communications)
Free WiFi Hotspots
WiFi hotspots across the country will be free for anyone who needs them, including non-Xfinity internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
Do you need a laptop/Chromebook?
The Three Rivers College Foundation Board, in partnership with Three Rivers Community College, convened to enact emergency measures and approved $57,000 to purchase laptops to assist TRCC students and faculty during the COVID-19 crisis. Thanks to their generosity, laptops and Chromebooks are being purchased for loan to our many students who rely entirely on the onsite TRCC computer labs and do not have access to similar technology at home.
If you need a laptop/Chromebook, you may apply for one using this online form: https://www.trcc.commnet.edu/computer-loan/
Read more about the TRCF Emergency Funding that made this possible here.
If you need help with technology while continuing your studies online,
The following resources are available.
The CSCU Connecticut Community Colleges Online Help Desk
This should be your first stop if you need a NetID password reset or if you are having issues with myCommNet and Blackboard. They offer phone and chat support 24/7/365. For chat support, visit https://cscu.edusupportcenter.com/. To talk with someone, call 860-723-0221.
If the CSCU Help Desk is unable to assist you, the TRCC IT Service Desk is here to help
- Email – Please open a ticket with our IT Service Desk by emailing TR-ServiceDesk@trcc.commnet.edu from your CSCU email account. Emails from personal email accounts often get marked as Junk and do not get through. Including as much detail as possible will help us to resolve your issue as quickly as possible.
- Phone – If you cannot access your student email due to account access issues (unknown NetID, expired or unknown password), please contact us via phone at 860-215-9049. We will be monitoring voicemail continuously during this time and someone will get back to you as soon as possible. Please leave your full name, a contact number, and a brief description of your issue.
- Web Chat with IT support – If you have basic IT questions, you can chat with an IT support staff member by visiting https://www.trcc.commnet.edu/IT/ during normal operational hours.
Three Rivers Community College Bookstore by Follett – Free Support
Our bookstore is offering free eBook, courseware and shipping programs as we pivot to an online learning environment.
- Free Online Shipping Offer: Visit the bookstore website for Free Shipping on all items with no minimum purchase. This includes various formats of course materials, supplies, apparel, technology and more. Since many online orders are fulfilled directly from your campus store, Follett will execute online orders as long as the store is accessible by staff.
- Access to eBooks at no additional charge: Visit the bookstore website to gain access to eBooks at no additional charge with your .edu email address. Each student can access up to 7 eBooks for the designated period free of charge.
- Free Access to Lumen Learning OER Courseware: Lumen Learning, our OER partner, is offering FREE access to courseware to help supplement content, and offer additional resources to faculty, click here for the Lumen offer.
- Free Shipping on Rental Returns & Deadline Extensions: The campus store is offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail. Click the COVID-19 message on the home page of the bookstore website, for the details.
Other Book Offers
Workforce and Community Education, and Manufacturing Pipeline
All non-credit and manufacturing pipeline courses have been suspended until further. The WCE office is working closely with all Spring 2020 semester instructors to develop a plan for continued instruction as well as clinical placements. Students will be contacted shortly.
We will soon be providing information about the WCE Summer 20 schedule in a future email and on this webpage.
Questions? Email WCEinfo@threerivers.edu
The Tutoring and Academic Success Center (TASC) will be available for remote tutoring during the remainder of the spring semester. We will be using a variety of different platforms depending on the subject area and the needs of individual students.
Current students who are already working with a tutor
Contact your tutor directly in order to schedule appointments in the coming weeks. If you need contact information for who you are working with regularly, see the instructions below for new students.
Students who have not used TASC services previously
Our primary point of contact will be e-mail for scheduling appointments and reviewing papers. There are two different e-mail addresses to use depending on the subject area:
- TRWritingCenter@trcc.commnet.edu – Use this email if you are looking to set up and appointment with a writing tutor or if you would like to have a paper reviewed
- TR-TASC@trcc.commnet.edu – Use this email if you are looking to set up an appointment in math, science, or other subject areas.
- Research assistance, subject guides, and useful resources compiled by your friendly TRCC librarians:
- Library Resources 24/7: www.trcc.commnet.edu/learning-resources/library/
- Course Guides: https://threerivers.libguides.com
- Library Video Tutorials: www.trcc.commnet.edu/learning-resources/library/video-tutorials/
- Citation Guides: www.trcc.commnet.edu/learning-resources/library/citation-style-guides/
- Get help from a librarian: firstname.lastname@example.org
Need to meet with an academic advisor?
Current students should reach out to their assigned academic advisor for guidance when needed. You can locate your assigned advisor by logging into MyCommNet and accessing this information through the Banner Student & Faculty Self-Service link. You will then select Student Records followed by Check Advisor. In addition, your assigned advisor is listed on your “DegreeWorks” summary, which is also accessible from within MyCommNet. Once you have located the name of your assigned advisor, you may search for his/her email address using the Employee Directory.
New students should email TR-Advising@threerivers.edu to request a virtual advising appointment. One of our staff advisors will follow-up to schedule a phone or WebEx virtual advising meeting. Advisors will provide you with the login information you will need for a WebEx meeting. If you have access to your high school transcripts, that information will be useful for the advising appointment.
Despite our closed campus, Student Programs is planning some fun online events that will help you keep in touch. They’ll be posted on their social media pages – Facebook, Instagram, Twitter (@trccspo), and Snapchat (threeriversspo).
There is no need to stop you career preparation and search just because classes are now online. In fact our Career Services office provides a complete suite of online tools.
- Start at our Career Services web page. You’ll find information on what we offer including employment preparation, job search, and even employer resources.
- Free Job Search – There is also a free job search offered through our TRCC Career Services page on College Central.
- TRCC’s Virtual Career Office – All students have access to TRCC’s Virtual Career Office. This can be accessed anytime through your student Blackboard account under “My Courses”.
Questions regarding career assistance can be sent to Elizabeth Willcox, email@example.com.
If students with documented disabilities have any questions or concerns related to your academic adjustments, connect with Matt Liscum (learning disabilities) firstname.lastname@example.org or Elizabeth Willcox (physical disabilities) email@example.com
Sexual Misconduct and Intimate Partner Violence Resources
Three Rivers has extensive resources in its Sexual Conduct Resources and Education. Each page has emergency contact info in the gray box. You can find information on Who is here for you?, What is Sexual Misconduct, and more in the right-hand navigation bar un Sexual Conduct Resources and Education.
Current Student Registration for Fall and/or Summer Terms
Prior to Registering
- As you may have already noticed, the list of classes for both Summer and Fall 2020 are now posted. Both can be found online at Course Search.
- Students are encouraged to review which classes they need within their degree program by visitng your Degree Works academic audit at my.commnet.edu in the Banner Self Service section. Students should also reach out to their Academic Advisor for consultation via email before scheduling.
- Students that cannot connect with their assigned Academic Advisor can email to TR-Advising@threerivers.edu and a full time Advisor will contact them (online or phone).
First Dibs on Registration
Students that are enrolled during the current Spring term get the benefit of registering first, starting Thursday, April 1. Because the campus is closed, all registration will need to be done online at my.commnet.edu in the Banner Self Service section.
Do you need help with registering online?
- Students that need assistance can email in their registration requests using their TRCC email to firstname.lastname@example.org. :
- Staff will be available by email from 8:30am to 5pm on April 1 and April 2 to assist students with registration.
New Student Enrollment
How to Apply
New students are those who are starting at Three Rivers for the first time (new or transferring) or re-enrolling after having been away for two years.
To enroll, please visit How to Enroll where you’ll find detailed information on how to apply, what you’ll need, links to the online application and much more. You’ll also find links to the special application process for our nursing program.
Want to speak with someone from the Admissions Department directly?
Even though our building is closed, that shouldn’t keep you from finding out more about Three Rivers Community College. You’ll be able to speak directly with someone from our Admission Department during one of our WebEx meetings. They will be ready to chat about everything from what it’s like to be a Three Rivers student, to applying to the College, applying to the nursing program, and enrolling for classes. Sign up for one these WebEx meeting by clicking “Join Meeting,” and we’ll send you an email on how to join in. Sessions will remain open for two hours but you can join in and leave at any time.
General Admissions Discussion (Information Sessions)
- Session 1 – Monday, March 23 (10:30am – 12:30pm) Join meeting
- Session 2 – Monday, March 30 (10:30am – 12:30pm) Join meeting
- Session 3 – Monday, April 6 (10:30am – 12:30pm) Join meeting
- Session 4 – Monday, April 13 (10:30am – 12:30pm) Join meeting
Nursing/General Admissions Discussion (Information Sessions):
- Session 1 – Thursday, March 26 (1:30pm – 3:30pm) Join meeting
- Session 2 – Thursday, April 2 (1:30pm – 3:30pm) Join meeting
- Session 3 – Thursday, April 9 (1:30pm – 3:30pm) Join meeting
- Session 4 – Thursday, April 16 (1:30pm – 3:30pm) Join meeting
Prefer to talk via email?
If you would prefer to e-mail, use the e-mails below, and we will get back to you quickly.
New Student Registration for Fall and/or Summer 2020
Fall and Summer class registration begins for new students on Thursday, April 8. To be eligible to register for classes, new degree-seeking students must be admitted. (See New Student Enrollment above.)
Because the campus is closed, all registration will take place online at my.commnet.edu in the Banner Self Service section. You will need your student ID number and password.
Students that need technical assistance can email in their registration requests to email@example.com. Staff will be available by email from 8:30 am to 5 pm on April 8 and April 9 to assist students with registration.
Students are encouraged to contact their Advisor for consultation via email before scheduling classes so that they can ensure that selected classes are aligned with their academic program. If you do not have an advisor, please email TR-Advising@threerivers.edu and include your name, phone number and email address. An Advisor will be contact you once you have emailed in a request.
Any Active Duty military or US Armed Forces Veteran that are beginning new at TRCC for the Fall Term are also provided the privilege of registering for classes in the early group starting on April 1.
Looking to take a summer course and transfer it to your college?
if you would like to take classes at TRCC but not pursue a degree, we have a combined application/enrollment form. The form is provided here: Combined Application and Registration Form. Please complete the form and email it to firstname.lastname@example.org. Students that are not pursuing a degree do not need to provide a high school transcript or file immunization forms. Question? Email email@example.com.
Financial Aid and Scholarships
Questions? If you have any questions or concerns regarding your financial aid eligibility for your Summer 2020 or your Fall 2020 registration, please contact your financial aid office and leave a message at 860-215-9040 or email us at firstname.lastname@example.org. (and/or email@example.com). Please leave your TRCC ID# when leaving a message.
Have you filled out your FAFSA? If you have not yet filled out your 2020-2021 FAFSA application, be sure to complete it based on your 2018 tax information ASAP. Learn how to apply for your FAFSA here. You can also view the Federal Student Aid video on “How to Fill Out a FAFSA.”
Scholarships – Three Rivers College Foundation Scholarship Information
The Three Rivers College Foundation is currently accept applications for its scholarships from Three Rivers college students as well as high school students. Application information can be found on the Scholarship webpage. The deadline for scholarship applications is May 1.
While the TRCC Full Plate Food Pantry is closed through the end of the semester, we want to make sure you are aware of other resources to address food insecurity within the community.
- School Meals – Most towns are participating in COVID-19 Community-wide Emergency Meal Programs for children 18 years or younger, regardless of whether they are a student or resident. Visit the website and social media pages of your local school district and municipalities for further information.
- Food Banks –
- The Norwich Chamber of Commerce has posted a detailed, updated list of Local Soup Kitchens and Food Pantries and Food Banks
- Additionally, you can find food bank information at the following:
Three Rivers has compiled dozens of community resources, from mental health services to, addiction resources, housing to family resources, medical supports and more on our Community Resources page.