Customer Service Certificate

Overview

This program that provides you with core marketing skills and their applications. It offers the basics needed to work in the marketing field. This certificate is a great place to start developing professional customer service skills. Students can update their skills and gain the specialized knowledge needed through classes such as Principles of Selling, Principles of Customer Service, and Public Relations. Courses are offered during the day, evening, and online for your convenience.

 

Special Opportunities

Our business faculty have worked or are currently working in their fields.  Their experience includes large corporations, local and regional businesses, law firms, business consulting firms, accounting firms, the insurance industry, and municipality work.  Besides the experience, their degrees and certifications include MBA, MSA, and JD designations.

Career Options

Finance & Banking
Marketing Firms
Retail
Casinos
Insurance Firms
Small Business
Hotels
Restaurants
Non-Profit Organizations

Related Degrees & Certificates

Courses
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Faculty

See below for a list of all full-time Department Faculty. Please note that not all listed faculty may teach courses related to this specific degree or certificate program.

Richard J Bennett

B.S., University of Akron College of Business; J.D. University of Akron School of LawBusiness and Technologies Department Professor of Business
Office: D209E
Faculty Office Hours (860) 215-9407

Arthur J Braza

B.S., B.A, M.B.A, Bryant CollegeBusiness and Technologies Department Professor of Accounting
Office: C114
Faculty Office Hours (860) 215-9409
Photo of Betti J Gladue

Betti J Gladue

B.A., M.S., Eastern Connecticut State UniversityBusiness and Technologies Department Professor of Business
Office: C-138
Faculty Office Hours (860) 215-9430
Photo of G. Kent Harding

G. Kent Harding

B.S., M.S.E.E., University of Maryland; M.B.A., Harvard; Certified Cost AnalystBusiness and Technologies Department Professor of Industrial Management Technologies
Office: C148
Faculty Office Hours (860) 215-9435
Photo of Edwin R Muenzner

Edwin R Muenzner

A.S., Three Rivers Community College; B.S., Eastern Connecticut State University; M.S.A.T., University of Hartford; Certified Public AccountantBusiness and Technologies Department Professor of Accounting
Office: C144
Faculty Office Hours (860) 215-9456
Photo of James O’Shea

James O’Shea

B.A. University of Connecticut; M.S. Rensselaer Polytechnic InstituteBusiness and Technologies Department Full-Time Lecturer of Marketing & Business Management
Office: C-144
Faculty Office Hours (860) 215-9459

PROGRAM COORDINATOR

Irene Clampet
860-215-9414