Communication and Customer Relations Certificate

Overview

This program that provides you with core communication classes with a focus on the hospitality industry. This certificate is a great place to start developing professional customer relations skills. Students can update their skills and gain the specialized knowledge needed through classes such as Hospitality Sales & Marketing, Public Speaking, and Hospitality Customer Relations.Courses are offered during the day, evening, and online for your convenience.

Special Opportunities

Our business faculty have worked or are currently working in their fields.  Their experience includes large corporations, local and regional businesses, law firms, business consulting firms, accounting firms, the insurance industry, and municipality work.  Besides the experience, their degrees and certifications include MBA, MSA, and JD designations.

Career Options

Marketing Firms
Casinos
Small Business
Hospitality
Hotels
Restaurants
Tourism
Non-profit Organizations

Related Degrees & Certificates

Courses
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Faculty

See below for a list of all full-time Department Faculty. Please note that not all listed faculty may teach courses related to this specific degree or certificate program.

Richard J Bennett

B.S., University of Akron College of Business; J.D. University of Akron School of LawBusiness Department Professor of Business
Office: D209E (860) 215-9407

Arthur J Braza

B.S., B.A, M.B.A, Bryant CollegeBusiness Department Professor of Accounting
Office: C114 (860) 215-9409
Photo of Irene W Clampet

Irene W Clampet

A.A., City University of New York – Queensborough Community College; B.A., City University of New York – Queens College; M.B.A., St. Johns UniversityBusiness Department Professor of Marketing/Retailing
Office: C126 (860) 215-9414
Photo of Betti J Gladue

Betti J Gladue

B.A., M.S., Eastern Connecticut State UniversityBusiness Department Professor of Business
Office: C-138 (860) 215-9430
Photo of Gary Kent Harding

Gary Kent Harding

B.S., M.S.E.E., University of Maryland; M.B.A., Harvard; Certified Cost AnalystBusiness Department Professor of Industrial Management Technologies
Office: C148 (860) 215-9435
Photo of Edwin R Muenzner

Edwin R Muenzner

A.S., Three Rivers Community College; B.S., Eastern Connecticut State University; M.S.A.T., University of Hartford; Certified Public AccountantBusiness Department Department Chair & Professor of Accounting
Office: C144 (860) 215-9456

PROGRAM COORDINATOR

Edwin Muenzner
860-215-9456